Your voice matters
Community Questions, Feedback & Grievance Mechanism
We believe open conversation with our community is not just a formality – it is the foundation of how we develop and how we will operate. Questions, concerns, or complaints we receive help us work more responsibly and stay accountable. No matter how simple or serious your input is, we promise to handle it with care through a clear process.
At Torngat Metals, we are committed to being transparent and respectful in all our relationships with community members, Indigenous groups, partners, and employees. Our Community Questions, Feedback & Grievance Mechanism is a safe, clear, and accessible way to reach out to us – whether you want to ask a question, share a concern, or provide feedback. Everyone is welcome to use this tool, and every issue, big or small, will be heard.
Questions, concerns, or ideas — Every message matters
Ask questions about the project
We do our best to provide information on our website and keep our FAQ up to date. However, if you still have a question or need more details, you can ask us here.
Raise a concern or make a complaint
If something worries you or impacts your community, we want to know about it. Don’t hesitate because you’re unsure if it’s “serious enough” – if it matters to you, it matters to us. We welcome all types of concerns through this mechanism.
After you submit, a clear process
Acknowledgment
We will confirm receipt of your submission and provide a reference number.
Review & Assessment
Our team will review your message, gather any necessary information, and determine the appropriate course of action. We aim to respond within 10 business days; however, complex matters may require additional time, and urgent or critical issues will be addressed more quickly.
Response & Dialogue
We will provide a clear response and, where appropriate, invite dialogue. We are committed to explaining our reasoning, not just our conclusions.
Upon resolution
Closure & Follow-Up
We confirm closure with you directly and document the outcome. Unresolved concerns are escalated to senior leadership. You may reopen a concern at any time if new information arises.
Our Commitment
When you use this mechanism, here’s what you can expect from us:
- Accessible: The tool is available in both English and French, and we can arrange additional language support if you need it.
- Confidential: Your privacy is important. We protect any personal information you share and only use or disclose it as necessary to address your issue.
- Fair & Transparent: Every question or complaint is handled objectively. We’ll explain our decisions and answers clearly so you know what we did and why.
- Responsive: We have set timelines for responding and we stick to them. If there’s any delay, we will let you know proactively and explain why.
- Safe space: We welcome and protect every concern raised. Speaking up is safe, supported, and valued.
- Continuously Improving: Your feedback helps us get better. We track issues and trends, and we share an annual summary of the concerns raised and how we addressed them. This way, you can see the big picture of how your input leads to improvements.
Oversight
We make sure this system stays effective and accountable. Our Vice-President of Environment reviews the grievance mechanism every quarter to ensure it’s working properly. We also give our Board of Directors a report each year on the questions and concerns we’ve handled. If we notice any big or recurring issues through this process, we bring them to senior leadership’s attention so they can take action.
Aligned with High Standards
Our approach to community feedback and grievances follows well-recognized international and Canadian standards. We’ve designed our process to align with:
The Equator Principles
A risk management framework used by financial institutions.
IFC’s Performance Standards on Environmental and Social Sustainability
Guidelines from the International Finance Corporation.
ICMM’s Mining Principles
Sustainability principles set by the International Council on Mining & Metals.
MAC’s “Towards Sustainable Mining” (TSM)
A program by the Mining Association of Canada for responsible mining practices.
By following these standards,our aim is that our grievance mechanism meets global best practices for fairness, safety, and effectiveness.
Several ways to reach us
We take every submission seriously. You can contact us in whatever way is most convenient for you, and no matter how you reach out, your message will get the same attention and coordinated response.
Anonymous Submissions
If you prefer, you do not have to give your name or contact information when you reach out to express a concern or a complaint. We welcome anonymous feedback. Anonymous complaints are handled with the same care and rigour as others. We will never try to find out who sent an anonymous submission, and we won’t share anyone’s identity without permission. Please note that information requests cannot be submitted anonymously, as doing so would hinder dialogue and follow‑up.
No matter which way you contact us, we will make sure your voice is heard and addressed with respect.